Tesco shoppers furious over website issues leaving them unable to redeem Clubcard rewards before deadline TODAY | The Sun

TESCO Clubcard shoppers have been left furious after struggling to redeem vouchers ahead of a crucial deadline.

After today, the retailer is slashing the value of its loyalty card points when spent with reward partners.

Up until now they have been worth triple their face value, so if you had a £1.50 voucher it would be worth £4.50.

After the change they will be worth only double at partners such as Pizza Express, Zizzi and Alton Towers.

But dozens of customers have complained they can't redeem their vouchers ahead of the change, leaving them in danger of being left out of pocket.

One shopper said: "I’ve managed to get two lots of Cineworld vouchers over the last week but still have nearly £180 worth of points to claim (that's it tripled)."

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Their points are worth £30 or triple the value at £180 when redeemed for rewards before the deadline.

But after today they will be worth only £120, meaning she could lose out on £60.

Other angry shoppers have been left fuming after the website crashed for them – and some have called on Tesco to extend the deadline to redeem the vouchers.

One said: "Spent two days now trying to turn Tesco Clubcard vouchers into Leshuttle reward.

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"Site and app broken, 20 min wait on phone line. Deadline extension please."

Another complained: "Not just me having issues. Are you going to extend the date to use the vouchers??"

Tesco said it was experiencing "very high volumes" of customers exchanging their Clubcard vouchers for reward partner codes and there could be delays in processing orders.

The retailer's website was also plagued by issues yesterday evening according to DownDetector, as shoppers rushed to convert their points.

Responding to complaints on Twitter at the time, the supermarket giant confirmed "there has been a few IT issues today".

The Sun has asked Tesco for a comment and if it will be extending the deadline to redeem vouchers with its partners.

It's not the first time Tesco has suffered issues with its website or app.

In March, hundreds of shoppers were left unable to process online orders.

It comes as Tesco customers will see the way in which they receive points for buying fuel change from tomorrow too.

From June 14, customers will collect one point for every two litres of fuel purchased instead of one point for ever £2 of fuel bought.

The current average cost of a litre of unleaded in the UK is 143.29p, according to the RAC, so two litres cost around £2.86.

That means the majority of people will be getting less Clubcard value when buying fuel.

How does Tesco's Clubcard work?

Through the Tesco Clubcard, customers earn points when shopping which can then be turned into vouchers for money off food or other partner schemes.

You get one point for every £1 spent in store and online and after scanning your app or card.

Until tomorrow, you also get one point for every £2 spent on fuel.

Every point you accrue is worth 1p, so 150 points gets you £1.50, at which points you can request a voucher.

You can then use these vouchers for money off your next shop or at one of Tesco's reward partners.

The way you redeem your points with partners varies depending on which one you are redeeming with.

For example, you can use £12 worth of points to get a three-month LES MILLS+ membership worth £36.

You just have to go on the Tesco website, add the bundle to your basket and then look out for a confirmation email.

A second email containing your Reward Partner code will arrive shortly after which you can then use to activate your three or 12-month membership.

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Tesco Clubcard customers also get exclusive discounts on a number of products in-store and online.

For example, Clubcard members can pick up a lunchtime meal deal for £3.40 while those without have to pay £3.90.

Do you have a money problem that needs sorting? Get in touch by emailing [email protected]

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