REVEALING what it is like to work in a book store, one retail worker has explained the ridiculous interactions she has had with customers.

Orla Sims works in an independent bookshop in the UK and says that customers go as far as blaming her for jeopardising their kid's education when THEY don't collect books and try to return books from other shops.

Taking to her TikTok account, Orla explained that she constantly gets customers coming in trying to return books they did not buy there – and they don't get what the issue is.

Posting under the domain @thefemalelewiscapaldi2 the woman reenacted a conversation she had with a customer while following the trend "Usually it is not that people are rude, it's just that they are f****** stupid."

Acting as the customer she said: "I'd like a refund please" to which the retail worker explained that she could not return a book that was bought elsewhere.

"Sorry, it says on the receipt that you bought it at Waterstones. I'm afraid we won't be able to give you a refund because we're an independent book shop. We're not part of the Waterstone's chain" said Orla.

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Adding: "There is a Waterstones up the road though, they could refund you."

This explanation was not good enough for the customer who insisted they should be able to refund her.

"But you're a bookshop," said the customer to which Orla explained: "Ya but we're not a Waterstones bookshop so I can't refund you."

Giving further explanation she told the customer: "Let me put it like this if you bought something at Aldi, and you tried to refund you at Sainsbury's, they wouldn't refund you would they?"

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The customer responded saying: "No that would be silly" to which Orla replied, " ya well it's the same thing here, we can't refund you."

Still not getting it, the customer pushed further saying "but you're a bookshop" and "I'd like my money back, I can't understand why you can't do it here."

In another post, the retail worker said that she had a customer who accused her of jeopardising her child's education after the mum did not collect the book that Orla had ordered.

"It's the fact that they have the pure audacity to be angry at you," said Orla.

"When I was 18, I had a customer tell me that I had ruined her daughter's education because SHE didn't pick up the book that her daughter needed for a class, even though I had specially ordered it for her because we didn't have it in stock" she added.

The bookshop worker revealed that she called the customer numerous times to let her know that her order was in.

"And I had f******g called her, three f******g times, and emailed her to remind her we had it," said Orla.

"Because the first time I called her she said 'I'll be there in an hour to pick it up' and she never did so I kept sending her reminders and yet it was still somehow my fault that she didn't f****** pick it up" added the retail worker.

The post has been viewed over 17.8k times and TikTok users have been quick to comment.

"You don’t know how dense can people be until you work in retail, restaurant or customer service. Which I have & don’t miss at all!" commented one person.

Another viewer added: "I love it when I've apparently ruined some mini-Karen's life, makes me feel all warm and fuzzy inside."

"I’d also ruined a child’s day once because the tide was in" commented a third.

In related news…I work in retail & I’m sick of people trying to get refunds on clothes they’ve clearly worn or asking for freebies.

Also…I WORK in retail & 5 things we are sick of – including people asking for discounts because they dated the owner’s cousin.

And…I work in a supermarket and all customers say the same stupid thing at the checkout – along with other annoying things.

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