Woman’s viral tweet helps KFC revamp their ‘famously soggy’ fries

KFC revamps its ‘famously soggy’ fries after a diner criticised the chips in a viral tweet – but it took the chain FOUR YEARS to finally change the recipe

  • Charlie Burness, 30, of London, tweeted about how ‘cr**’ its fries were in 2014
  • Last month KFC asked her to promote the tweet as it had revamped their fries 
  • The fast food restaurant have released new ‘chunkier’ chips with the skin left on 

A woman’s four-year-old tweet may just have helped KFC revamp its fries, after she bemoaned the quality of chips in the fast food chain.

Charlie Burness, 30, from London, was buying her mother a meal from the fast food chain for her birthday in August 2014, but was left disappointed by its potato side. 

Taking to the social network at the time, she wrote:  ‘I’ve got to say, KFC are riding solely on their chicken because Christ, those are cr** fries.’

And four years on the chicken shop contacted the diner to let her know it had overhauled its fries recipe.

Charlie Burness, from London, was contacted by KFC last month who asked her to promote her four-year-old tweet slamming its fries, to help spread the word of their newly revamped chips

The 30-year-old from London, was buying her mother a meal from the fast food chain for her birthday in August 2014, but was left disappointed by their potato snack

Speaking to the BBC, Charlie revealed the food retailer contacted her to ask whether she would promote the tweet last month to help raise awareness about their new fries.

She told Newsbeat: ‘I thought it was quite clever actually.


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‘Everyone knows they’ve got a reputation for not delivering on the fries. They’re kind of soggy, like they’ve been reheated as soon as you get them.’

Charlie’s tweet has now received 8,000 likes, almost a thousand retweets and hundreds of grateful replies. 

KFC took to Twitter over the weekend to confirm it had released a new type of fries to their UK chains, describing them as ‘chunkier with skin still attached’

‘You told us no one liked our fries. So new ones are coming soon. Yours sincerely, KFC’, they confirmed this week

And KFC took to Twitter over the weekend to confirm it had released a new type of fries to their UK chains.

In a clever marketing ploy the fast food joint had posters printed with tweets from those who had criticised its chips. 

One featured a tweet from user Upgrade_music and read: ‘Dear KFC, no one likes your fries. Yours sincerely, the entire world.’ 

Sharing an image of the poster online the chain tweeted the user writing: ‘You told us no one liked our fries. So new ones are coming soon. Yours sincerely, KFC’. 

Their tweet has already received 3,500 favourites, almost a thousand retweets and hundreds of comments from excited fans praising the move.

Good work guys! One fan replied, with KFC joking that they’d be nothing without him, and him responding that he’d be ‘hungry without them’

The tweet has already received 3,500 favourites, almost a thousand retweets and hundreds of comments from excited fans praising the move.

The restaurant described its new chips as chunkier, and ‘made from spuds with the skin left on’.

Jack Hinchliffe, innovation director at KFC UK & Ireland said: ‘We don’t change things on a whim – the Colonel’s Original Recipe chicken hasn’t changed since he finalised it in 1940.

‘This was different though. We heard the nation’s outcry. We read the brutal tweets. We had to step up our fries game.’

One fan revealed he had already tried the ‘skin-on’ ones, while another customer prayed that they would be crispy and hot

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